Refund policy

Sneaker Streaks — Return & Replacement Policy

Welcome to Sneaker Streaks! Because our sneakers are meticulously hand-painted and customized just for you, every pair is a unique piece of wearable art. We want you to love your custom kicks, so please read our guidelines below regarding replacements, size exchanges, and refunds.

1. 7-Day Replacement Warranty

We offer a 7-Day Replacement Warranty starting from the day your parcel is delivered.

Eligibility: To qualify for a replacement, your sneakers must be entirely unworn, in the exact condition you received them, and in their original packaging.
Defects or Errors: If your shoes arrive damaged, defective, or if we made a mistake with your design or size, we will replace them immediately at no extra cost to you. Please email us at info@sneakerstreaks.com with your order details and clear photos of the issue.

2. Size Exchanges & Customer Changes

We understand that getting the perfect fit is important. However, because each pair is custom-made to order, we cannot easily resell a returned pair.

The Process: If you accidentally ordered the wrong size and need an exchange, you will need to ship the original pair back to our warehouse.
Exchange Fee: To cover the cost of the raw materials, the artist's time to repaint a brand-new pair, and the standard courier charges, a minimal processing fee ranging from Rs. 700 to Rs. 1,000 (depending on the design complexity) may apply.

Note: We evaluate this on a case-by-case basis and always try to keep this fee as low as possible for our community!

3. Refund Policy

Because our products are highly customized and hand-crafted, we do not offer cash refunds for changes of mind or incorrect size selections. * Refunds are only issued in rare scenarios where an error was entirely on our part (e.g., a major design mistake or sending the wrong item) and a replacement cannot be fulfilled.

Once a refund is approved by our team, it will be processed and issued back to your original payment method or bank account within a few business days.

4. Shipping Logistics

Initial Orders: We proudly offer Free Delivery for a limited time on all initial orders!
Return Shipping: For any approved exchange or replacement request, the customer is responsible for safely courier-shipping the item back to our designated return address. We recommend using a trackable courier service.

Need Help?

Our team is always here to make things right. If you have any questions about your order or our process, reach out to us anytime at info@sneakerstreaks.com.